Posted Reviews

Home Adviser Reviews

07/08/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Rachel C. in Irvine, CA
Project: Repair or Service a Central Air Conditioning System
Comments: Fantastic customer service. Technician was on time, professional and helpful. I could not be happier with the repair project
04/16/2018
4.5
Quality: 4.0
Customer Service: 5.0
Value for Money: 5.0
Review by David S. in Laguna Niguel, CA
Project: Install a Central Air Conditioning System
Comments: Good Service. Good Price.
01/03/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Dale B. in Orange, CA
Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Comments: Friendly, responsive & efficient.
08/05/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Kenneth A. in San Juan Capistrano, CA
Project: Install a Central Air Conditioning System
Comments: Very prompt, professional, courteous. Willing to clearly explain every part of the job. No surprises.
05/02/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in Irvine, CA
Project: Install a Central Air Conditioning System
Comments: Able to resolve installation issues quickly. Service was professional and made an outstanding effort to clean work area. Air and Heating system is working great!


Yelp Reviews

Mark S Irvine, CA
5 Star Review

I really want to thank Vanessa and her team. It was nearly impossible to find someone to come out on a weekend (because it's beyond hot and every AC person is busy with their "regular" customers). They were able to squeeze us in. Not only did they help fix the issue (the AC unit needed more coolant), but let us know what the actual issue was. They weren't pushy with anything, they showed up when they said they would, and they did exactly what they told us they would do. Can't say thank you enough!

Chaz S in Rancho Santa Margarita, CA
5 Star Review

I don't know why it took me so long to write this review
I had called a bunch of different AC companies because our condenser fan wasn't starting every time. We had someone come in and swap the capacitor. A few weeks later same problem.
Finally I got a recommendation for Polar Bear. They were able to come out 2 days later (The was before the summer).
Carl immediately found that our new capacitor was bad- because there were two more installed. One was a hard start capacitor. Carl said we were providing way TOO MUCH power to the condenser and that's why it was having surging sounds when it did start.
Too much power. Imagine that.
Carl removed all the bad capacitors and put in ONE that was the right strength. ITS WORKED PERFECT EVER SINCE, even in the 116 degrees last weekend
Thank you Carl, Vanessa and Polar Bear

Linda S in Laguna Hills, CA
5 Star Review

I highly recommend Polar Bear Heating and Air. Carl came out to replace my old ducting in the attic . He showed up right on time and was extremely professional and helpful. He explained what he was doing and how it would improve my air circulation. He was a pleasure to work with and I learned a lot about my system. Vanessa, the owner, gave me a very fair price and was always available for my questions. Carl even came back out to adjust the air flow in one of my rooms when it was a little too high for me. Cannot say enough about the quality of service I received from Polar Bear Heating and Air!

Phil H in San Clemente, CA
5 Star Review

I know it's a bit delayed, but I had a spare moment and haven't forgotten the superb service Polar Bear Heating and AC gave my family and I.

We purchased an AC Unit, Furnace, Nest Thermostat, and had our ducting re-done from Polar Bear. Vanessa, (The Owner) was one of the easiest people ever to interact with and obtain a quote. She's knowledgeable, priced very competitively, and was prompt for our appointment. The whole Polar Bear team was polite and patient from beginning to end. They answered a variety of questions and proposed a Maytag Unit that was one of the strongest in its class, but emits the lowest levels of sound since our unit is placed beneath our master bedroom.

I highly recommend contacting them. I rarely write reviews, but they're well deserving. We waited 4 years before getting AC and I did plenty of research prior. The next door neighbors also have had their unit installed by Polar Bear and have had zero issues.

Angie'S List Reviews

21 Reviews   A Grade - 19   C Grade - 1   F Grade - 1

Grade Details:


Price
A
Quality
A
Responsiveness
A
Punctuality
A
Professionalism
A



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