Posted Reviews

Why are we the most trusted company?

Why are we the most trusted company? Our goal is not the same as other companies.

We don't try to sell you anything. In fact, I have turned down sales in the past. Why?

Because they were told they needed a new system when they did not. We look out for the customer first. If they truly need a new system, we will give them a very detailed and competitive quote which will include the sound level of the AC unit and dimensions. If you have a quote right now, take a look. There is probably no sound level. Our quotes are typed up and completely legible. Beware of quotes that are hand written or hard to read. There is a reason for that.

I will email you a quote right now. All I need is a couple of questions answered first.

Compare our quote. If you are interested in moving forward, a technician will come to your home to confirm the installation. Normally, our quoted price is correct. However, in quite a few cases the price was lowered after our technician visited the home. He's not there to sell you anything. He's there to look at the technical side of the installation. We don't employ sales reps.

All other companies want to get their foot in your door. That is why no other company will give you a quote on line. I've seen some companies give a quote after they see what kind of car you drive. Seriously, not a joke.

See our reviews? A lot of companies get reviews on the installation they did.

What happens after that? If a customer has any kind of service call we normally get to their home the same day. That's where a lot of other companies fail.

Bottom line, when it comes to customer service, prices, installation, warranties, repair calls, AC sound levels, equipment and honesty Polar Bear Heating And Air ranks #1.

Sherry Goldstein
5 months ago

Services: Install AC, A/C system repair, A/C system maintenance
Positive: Quality, Responsiveness

This company is very responsive and conscientious about their work. We would highly recommend them. We use them for every eating/air conditioning need.

Samantha Materile
6 months ago

Services: A/C system repair, HVAC system repair
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Wow! It's becoming more rare to find honest, knowledgeable, professionals. After speaking with several other HVAC companies, I was not only concerned but almost convinced that I needed a whole new HVAC system. Then a contractor friend told me to call Polar Bear saying "they have the experience to know for sure if it can be fixed, and, they will know how." Vanessa started to troubleshoot the problems of my unconventional set- up over the phone and spoke to the technician, Carl, in detail prior to the appointment. Carl, was prompt, informed, kind and extremely knowledgeable. He diagnosed the problem quickly, installed a new part, tested everything and gave me tips on maintenance I can do myself, to prolong the life of my unit. Polar Bear saved my unit that is over 17 years old and it's working perfectly again! This team is a true example of honest, ethical and knowledgeable professionals.

Victor Dizon
8 months ago

Services: HVAC system maintenance, Repair HVAC
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We have used Polar Bear over the years. We have multiple homes we use for business - RCFE homes - and Polar Bear has been our go to repair shop. It’s usually Craig who comes out to check out our system. Vanessa is in the office who always goes above and beyond to help us. I would highly recommend them as they are responsive and reliable. We have to appreciate those kind of people.

Katherine Mccandless
a year ago

Service: HVAC duct & vent installation
Positive: Professionalism, Punctuality, Responsiveness

Most definitely. Thank you for the exceptional experience. Really nice to have the opportunity to work with such a kind, filling, and knowledgeable team. Will use you for my other clients. Have a great day.

★★★★★ 4.5
Anthony C.
Ladera Ranch, CA

Great and honest business! I had a quote from another company for $12,000 that I needed my air conditioner replaced. I told them I will get a second opinion and I called Polar Bear. They came out and told me that I had an easy repair and it only cost me $425. Carl, the technician, really knows his stuff and he saved me a ton of money. If I would have had to replace the air conditoner with Polar Bear, it would have only been $5500, less than half of that other company. The owner, Vanessa, was very friendly and really showed she cared about my situation. I will be back someday when my air conditioner needs replacing. I strongly recommend this company!

Lonna 5200 Irvine Blvd Irvine, CA

Message: You are all wonderful, the type of business that people want to deal with. You went out of your way to get my AC repaired.Russell was professional, friendly and fixed the problem. I live in the Groves Mobile Home Park and I will be sure to recommend your company to all of my community.

Thanks again,
Lonna Tanner

Yelp Reviews

Mark S Irvine, CA
5 Star Review

I really want to thank Vanessa and her team. It was nearly impossible to find someone to come out on a weekend (because it's beyond hot and every AC person is busy with their "regular" customers). They were able to squeeze us in. Not only did they help fix the issue (the AC unit needed more coolant), but let us know what the actual issue was. They weren't pushy with anything, they showed up when they said they would, and they did exactly what they told us they would do. Can't say thank you enough!

Chaz S in Rancho Santa Margarita, CA
5 Star Review

I don't know why it took me so long to write this review
I had called a bunch of different AC companies because our condenser fan wasn't starting every time. We had someone come in and swap the capacitor. A few weeks later same problem.
Finally I got a recommendation for Polar Bear. They were able to come out 2 days later (The was before the summer).
Carl immediately found that our new capacitor was bad- because there were two more installed. One was a hard start capacitor. Carl said we were providing way TOO MUCH power to the condenser and that's why it was having surging sounds when it did start.
Too much power. Imagine that.
Carl removed all the bad capacitors and put in ONE that was the right strength. ITS WORKED PERFECT EVER SINCE, even in the 116 degrees last weekend
Thank you Carl, Vanessa and Polar Bear

Linda S in Laguna Hills, CA
5 Star Review

I highly recommend Polar Bear Heating and Air. Carl came out to replace my old ducting in the attic . He showed up right on time and was extremely professional and helpful. He explained what he was doing and how it would improve my air circulation. He was a pleasure to work with and I learned a lot about my system. Vanessa, the owner, gave me a very fair price and was always available for my questions. Carl even came back out to adjust the air flow in one of my rooms when it was a little too high for me. Cannot say enough about the quality of service I received from Polar Bear Heating and Air!

Phil H in San Clemente, CA
5 Star Review

I know it's a bit delayed, but I had a spare moment and haven't forgotten the superb service Polar Bear Heating and AC gave my family and I.

We purchased an AC Unit, Furnace, Nest Thermostat, and had our ducting re-done from Polar Bear. Vanessa, (The Owner) was one of the easiest people ever to interact with and obtain a quote. She's knowledgeable, priced very competitively, and was prompt for our appointment. The whole Polar Bear team was polite and patient from beginning to end. They answered a variety of questions and proposed a Maytag Unit that was one of the strongest in its class, but emits the lowest levels of sound since our unit is placed beneath our master bedroom.

I highly recommend contacting them. I rarely write reviews, but they're well deserving. We waited 4 years before getting AC and I did plenty of research prior. The next door neighbors also have had their unit installed by Polar Bear and have had zero issues.

2017 SSA Certificate
Best HVAC Professionals in Santa Ana 2016
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